Afro Bet Privacy Policy

Who We Are

Afro Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, applicable Ethiopian laws and regulations, operator terms, eligibility requirements, regional restrictions, and any relevant licence conditions. Users should review the current operator identification and licensing and regulatory status through About Us and License & Regulation. These pages should be checked before registration because service availability and regulatory requirements may change.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected to you. “Processing” includes collecting, recording, using, storing, reviewing, sharing, or deleting that information. Afro Bet should collect only data reasonably needed for lawful, operational, security, financial, and regulatory purposes.

• Account data: name, phone number, email address, date of birth, username, account status, and password-related security records. Passwords should be protected through appropriate technical methods rather than stored as readable text.
• Identity and verification data: identity documents, age checks, account-holder information, KYC records, customer due diligence results, and information used to detect impersonation or fraud. KYC means “Know Your Customer” and is the process used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method references, payment authorization results, balance history, transaction limits, processing status, winnings, and bonus activity. Full payment credentials may be handled by an authorized payment provider rather than directly by Afro Bet.
• Betting and gaming data: stakes, odds, selections, results, settled or cancelled bets, live betting activity, Keno entries, game sessions, and promotion participation.
• Technical data: IP address, device type, browser, operating system, app version, language settings, cookies, login times, diagnostic records, and security log files.
• Communication data: support messages, complaints, emails, call records where permitted, chat logs, and documents submitted during a complaint-handling procedure.
• Responsible gaming data: deposit limits, self-exclusion requests, risk indicators, account restrictions, and related support interactions.

How We Use Personal Data

Afro Bet may process player information to create and manage accounts; confirm identity, age, and eligibility; provide secure login; process deposits and withdrawals; settle bets and winnings; administer bonuses; and respond to support requests.

Account, device, betting, and transaction records may also be reviewed to investigate suspicious betting patterns, payment abuse, multiple accounts, unauthorized access, identity misuse, or bonus abuse. For example, identity and transaction details may be compared when a withdrawal request requires verification. Such checks support consumer protection and platform security but may result in a request for additional information or a temporary transaction review.

Data may further be used to improve website, app, game, and support performance; keep an accurate record of transactions; deliver essential account or security notices; meet accounting, tax, anti-money-laundering, licensing, legal, or regulatory duties; resolve disputes; and apply responsible betting measures. Marketing communications are sent only where permitted, with an available opt-out method where required. Opting out of marketing does not stop necessary service, payment, or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable regulatory framework, processing may be necessary to provide requested services, perform the operator’s terms, comply with a legal obligation, protect users and the platform, prevent fraud, establish or respond to legal claims, or pursue a legitimate operational or security interest that does not improperly override user rights. Consent may be requested where required, including for certain cookies or marketing activities.

The precise legal basis can depend on the data, service, and applicable Ethiopian requirements. It should be confirmed against the operator’s current compliance documentation and the latest information from the competent authority.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Afro Bet may use cookies and similar technologies to maintain a session, keep users logged in, protect accounts, remember preferences, analyse traffic, diagnose errors, improve page performance, and measure marketing where allowed. Browser settings may block some cookies, but strictly necessary cookies may be required for login, security, or account functions. Details and available controls are described in the Cookie Policy.

When Data May Be Shared

Afro Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted payment processors, identity verification and KYC providers, hosting or cloud providers, security and analytics services, customer support tools, professional advisers, and other contracted service providers. It may also be disclosed to regulators, law enforcement bodies, courts, or another competent authority where legally required.

Third-party access should be limited to the stated purpose and governed by appropriate confidentiality, security, and data protection requirements. A provider may receive only the information needed to complete its role, such as verifying identity or authorizing a payment.

International Data Transfers

Some technical or specialist providers may process information outside Ethiopia. Where this occurs, transfers must be managed in accordance with applicable legal requirements and suitable safeguards. The location of a service provider does not remove the need for secure handling of personal data.

Storage and Retention

Personal data is retained only for as long as reasonably necessary for account operation, transaction processing, financial records, fraud prevention, complaint resolution, responsible gaming records, legal claims, and regulatory or compliance requirements. Different records may have different retention periods. Closing an account does not always permit immediate deletion where Afro Bet must preserve financial, security, self-exclusion, or regulatory records.

Afro Bet Account Security

Afro Bet uses reasonable technical and organisational measures intended to protect personal data. These may include encryption where appropriate, access controls, secure login systems, monitoring, fraud detection, backups, staff confidentiality duties, and incident-response procedures. No website, app, or transmission method can be guaranteed to be completely secure.

Users should enter credentials only through the official domain or authorized service channel, use a unique password, protect verification codes, and review unexpected account or transaction activity. Before using the Afro Bet login, check the address carefully and avoid links received from unknown senders. Suspected unauthorized access should be reported promptly through support.

Your Privacy Rights

Subject to applicable data protection laws, you may be entitled to request access to personal data, correction of inaccurate information, deletion, restriction, objection to certain processing, withdrawal of consent, or further information about how data is handled. Identity verification may be required before a request is completed.

A recommended request process is:

1. Step 1: Use Contact Us and select an official communication channel.
2. Step 2: Describe the account and the specific information or action requested without sending unnecessary sensitive data.
3. Step 3: Complete proportionate identity checks and retain the support reference for follow-up.

A request may be limited where records must be retained for legal, financial, fraud-prevention, security, responsible gaming, or regulatory reasons.

Age Restrictions and Children’s Data

Afro Bet services are intended only for users who meet the applicable adult age and eligibility requirements. Afro Bet must not knowingly provide betting services to underage users. If a parent, guardian, or user believes that information belonging to an underage person has been submitted, support should be contacted promptly. Further rules are available in the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Afro Bet may process betting activity, deposit limits, self-exclusion requests, account restrictions, and relevant risk indicators to apply responsible betting measures and platform rules. This information may be used to restrict access, maintain an exclusion, or provide appropriate support. See Responsible Gaming for available controls and procedures.

Terms, Bonuses, and Payments

This policy works together with the Terms and Conditions, bonus rules, payment checks, withdrawal procedures, and anti-fraud controls. Before registering or transacting, users should review identity verification requirements, bonus eligibility, disclosure of fees and limits, transaction limits, processing time, and available support channels. Conditions associated with an Afro Bet bonus code may require additional activity records to confirm eligibility and prevent misuse.

Practical Privacy Check Before Using Afro Bet

1. Step 1: Confirm the official domain, operator identification, current regulatory status, and age requirements.
2. Step 2: Read the privacy, cookie, payment, bonus, and account terms before providing identity documents or funding an account.
3. Step 3: Prepare only the documents required for KYC, use secure mobile access, and submit information through an authorized service channel.
4. Step 4: Check payment limits, possible fees, verification steps, and estimated processing time before requesting a withdrawal.
5. Step 5: Keep account credentials private and contact support if a login, message, app or APK source, payment request, or verification instruction appears unusual.

Updates to This Policy

This Privacy Policy may be updated when Afro Bet changes its services, technology, security practices, providers, legal obligations, or data processing activities. The revised version will be published through the appropriate official channel. Users should review it periodically, particularly before providing new information or using a newly introduced service.